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Enabling conversations that improve lives and change behaviour at scale.

Mentor feedback received

Loop is an independent digital feedback monitoring system encouraging and enabling greater engagement with citizens. It is a tool that you and your community can use to support your existing work of engaging with, empowering and better understanding the needs and experiences of people at an individual level, at scale.  Our platform is based on four principles:

1)      Decentralised control: The loop platform is available for anyone to initiate feedback from anywhere they want to, at any time, on what is important to them, if they are asked to or not. That makes the ability to provide feedback not dependent on the organisation, donor or available budget line of a project but available to anyone. With loop being accessible to anyone and free to service users and service providers, this dependency and choice is removed.

2)      Open Data: The Loop platform enables anyone who can get access to the internet to see all feedback online in real or near real time. The author of feedback can be anonymised if they choose, but the feedback will be as they submit it. Translation would be possible of the platform itself and the feedback.

3)      Open dialogue: Loop enables direct voices from local sources to be elevated and replied to directly by community members, service providers or others. People who provide feedback will be alerted if someone reads their comment, likes it or replies to it.

4)      Our Voices, Our Governance: Finally, Loop has a Governance made up of people from affected communities. The structure and design of Loop must reinforce the shift in power and control that Loop is designed to support. 

In summary, Loop believes that everyone has an opinion about the support and services that they receive. It is our constant endeavor to find ways for them to feel confident and be able to share this in a safe, meaningful, and transparent manner, so that it informs and affects positive social change.

Loop is different to anything currently in the market: it does not rely on having field staff present, it is independent, and it is a sector/ response wide tool. Loop is complementary to, and can collaborate with, other existing feedback mechanisms. 

It will add additional, trusted, timely and broader sets of data to an area of significant known gaps (user feedback). It enables citizen driven data and engagement. It also supports a dialogue at project level between staff/ volunteers and citizens to course correct throughout a program lifecycle.

The loop platform is: for anyone to initiate feedback, from anywhere they want, at any time, on what is important to them, if they are asked to or not, on a device they are already using or have access to.

It is: Free to use for service providers and service users.  Can be anonymous. Is easy to use and provides notifications if there is a message. Is available on any device the individual or community is already using. Is translated into English, Arabic, French and Spanish and other languages based on funding. Sensitive information will be sent to the appropriate referral pathway and not posted on line. 

Define three specific objectives that you would like to achieve with your proposal.

Wildly Ambitious Goals (WAGs):

Loop has three clear and ambitious goals to attain within the next decade:

A global platform that is driving social change and increasing dignity and understanding worldwide, with 100 million hits a year, that is free to use and 100% self-sustainable.

Below is an articulation of the first measurable steps to take to get there on time.

WAG 1:

A global platform for anyone, anywhere to self-initiate feedback – 100 million visitors a year

By 2021:

Evidenced by:

People who…

…are able to engage with the Loop platform.

 

 

Have received cash.

3000 people feeding back

Live in low tech enabled contexts.

3000 people feeding back

Live in high tech enabled contexts.

3000 people feeding back

Receive services through the UN system.

3000 people feeding back

Receive services in a Development context.

3000 people feeding back

 

WAG 2:

Free to affected populations and service providers - 100% self-sustainable income (not dependent on donations).

By 2021:

Evidenced by:

Income from donors confirmed for years 2 and 3.

 

Signed grants.

Core costs of operation at a global scale are clearly budgeted and calculated with three scenarios of possible advertising income outlined.

Paper completed.

There is an established and tested mechanisms for Safeguarding referral pathways.

Piloted and continues to be used in 2 contexts.

There is an established and tested mechanisms for Linking to CHS and some Due diligence mechanisms.

Piloted and continues to be used with at least 3 CHS Alliance members and at least 3 NEAR network members.

 

WAG 3:

Driving change in the sector, led by service users at scale of #metoo (how to measure?)

By 2021:

Evidenced by:

Established active representative Board

 

Active Board

Socialised and supported by grassroots groups

3 groups include Loop in their campaign

 

What problems (particularly in value chain competitiveness and global disruption) are your community’s stakeholders facing due to the Covid-19 pandemic?

In the West African and the Democratic Republic of Congo’s response to Ebola, we saw how the cooperation of an informed and engaged population is central to an effective response. Constant feedback helps to understand if populations trust and understand the messages and actions of health specialists and their role in defeating the crisis. A system called rumour tracking, implemented by the Red Cross informed public communications and messaging, the design of Ebola Treatment Centres and medical equipment, community engagement practices as well as government policy.  With the COVID 19 outbreak, seeking people’s feedback will be harder due to limited travel and social distancing rules, however it is also more important.

If, the extent to which people act depends on whether they know what to do and this, in turn, depends on whether they trust and adhere to the advice they get, then receiving and listening to people’s feedback will help actors to adjust and tailor the local public health communications and responses so as to address emerging hyper local questions, rumours or concerns. If this is done in an independent, open and transparent manner then it can increase trust and inform preparedness, response and funding decisions to more quickly flatten the curve.  

What minimum viable solution(s) are you proposing to address the challenge(s) in your community?

We are ready to start prototyping the Loop initiative in Zambia with a network of 140 local civil society organisations and in the Philippines with a disaster risk reduction consortium of actors who have a responsibility to report to their government authorities on the needs and experiences of local populations. Both networks have asked for Loop to support them in their communication and advocacy efforts locally.  They see value in the tool and how it will help them to listen, understand and represent the voices of local communities. 

Share your story (your narrative)

Over the last years the battle cry for greater engagement with local populations is growing. From the Humanitarian Charter (2000) to the Good Humanitarian Donorship Principles (2003), The Transformative Agenda (2005), The Listening Project (2012), the Grand Bargain Participation Revolution (2016), to the increasingly accepted Core Humanitarian Standards and the #ShiftThePower movement. Report after report recommends greater engagement of local populations.

However, sadly recent studies show that while there is much rhetoric and an increase in investment, the needs and perspectives of the most marginalised, vulnerable and underserved people are still not effectively incorporated into the design and funding of services aimed at supporting them.  They are treated as charitable beneficiaries rather than active agents of change.  The 2019 Grand Bargain assessment found that “[t]he principal challenge holding back the realisation of the ‘participation revolution’ remains the lack of progress on ensuring that feedback from affected populations is integrated into the design, delivery and review of programmes'.

At the same time, the number of people who are marginalised, vulnerable and under-served is growing ever more and the cost to respond is increasing year on year in an unsustainable way. We must find ways to deliver more impact with less funds, to treat everyone with respect and dignity and get away from the mentality of charity hand outs to 'beneficiaries'. That model is clearly not sustainable and not working. Trust and access is decreasing and the skills and agency of citizens is not sufficiently part of the solution.

As a result of digital technology, for the first time in history, we can communicate at a massive scale directly with citizens. This opens up a whole array of possibilities. One solution that is currently being built, is an accessible, open, inclusive and secure digital infrastructure that will enable equitable communication between the most marginalised, vulnerable and under-served people and those with power. It will make it easy for those with power to listen, respond, adapt and include feedback more systematically in finding and funding sustainable solutions. This platform is called Loop.

Citizens often report on feeling marginalised, not listened to and that much of the Aid they receive is not meeting their basic needs. 20 years ago, it was deemed inappropriate to distribute cash because it was feared that the money would go to pay for alcohol or bribes. Now, it is widely accepted that distributing cash increases the dignity of affected populations, decreases the level of fraud in distribution and has greater impact on people’s lives.

If we treated the ‘beneficiary’ as a customer and listened to and acted on their feedback we would not only learn some valuable lessons, improve impact and sustainability of interventions as well as maybe hearing some positive feedback (on average 60% of all feedback is positive), it would also increase the agency and dignity of citizens.  The 2018 State of the Humanitarian System report found that aid recipients who reported giving feedback on aid programs “were 3.5 times more likely to say that they had been treated with dignity and respect” than those who did not.

Service providers, whether they are: local civil society organisations; local or national authorities; local national or international charities; the Red Cross; the United Nations and inter-agency coordination mechanisms are all investing in feedback tools, complaints reporting mechanisms or ombudsman approaches to try to better respond to this growing awareness of a need to engage more with affected populations. It is becoming evident that a context or response wide approach, even a global independent service such as Loop, is needed to simplify communications for citizens.

We are also seeing a decrease in the access to vulnerable populations due to pandemics such as COVID as well as attacks on freedom and civic space. At the same time there is a lack of trust in international Aid organisations among some populations. The case for using digital tools has been made as a result of COVID 19 widespread lock-downs and ongoing investment in closing the digital divide is needed to ensure no one is left behind.

Feedback from affected populations could be integrated into the design, delivery and review of programmes if staff and volunteers could easily, systematically and collectively listen, understand, communicate with and adapt their approaches based on feedback received and ensuing dialogues. This listening needs to be done on an ongoing basis rather than waiting for feedback at the midline or end of a program, so that it enables adaptive and iterative approaches to programming and communications. This is especially crucial for public health campaigns.  There is a lack of robust evidence showing the impact of feedback on people’s lives and the effectiveness of programs. Through the roll out of Loop there is an independent Monitoring, Evaluation and Research partner to build a robust evidence base on the impact of feedback.

Some organisations might be reticent about an open transparent approach to feedback due to the potential implications on their brand of any possible negative feedback.  The private sector feedback mechanisms have a lot of advance knowledge and experience in managing this and evidence shows that people will understand as long as they are treated with respect. Any feedback could just as likely be shared on Facebook or Twitter in a public open forum.

Some research of open and transparent feedback mechanisms in the health care sector has actually  shown that patient feedback builds a positive, less defensive internal working culture for the teams and staff who engage with the feedback. It provides opportunities to directly hear how work is positively affecting people’s lives and learning from constructive feedback.

Donors are stretched by the high number of demands on available funds and the daunting level of priority needs. Rightly they are increasingly wanting to ensure and evidence the sustainable impact of their funds. With the increased debt that is likely as a result of COVID and the significant needs at home, this trend is likely to increase.

As a result, the urgent need for the sustainability of any investment is heightened.  A lot of research shows that the more local communities are involved in the planning, implementation and feedback the more sustainable the outcome is likely to be.  Community led approaches has become best practice in the building of Latrines or improvement of public spaces for example. Can this platform help to build greater sustainability into programs?

With regards to evidenced based impact, the current model doesn’t have comparative levels of independence or transparency to the private sector, the medical profession for example. The organisations implementing a service also are often those reporting on its effectiveness to the donors with little direct voice or transparent involvement of those people the service is there to support. The element of independence is crucial.

Many new funders, millennials and social movements have come of age in a world of dynamic networked systems that hail from the tech sector. They are more comfortable with participatory processes, human centered design, iterative improvements, adaptive programming, open approaches by design and such high levels of transparency. Loop learns from these approaches and wants to bring it into the humanitarian, development and peacebuilding (among other) spaces.

We believe that an accessible, digital platform, enabling a global, independent, permanent and interoperable common service for feedback could be a useful addition to help Aid be more equitable, sustainable and locally owned. We want loop to be a global platform that is driving social change and increasing dignity and understanding worldwide, with 100 million hits a year, that is free to use and 100% self-sustainable.

The need is clear and evidenced. Technology now exists to listen and engage with people at scale. It is within reach. Will you help to shape Loop into a tool that adds value to you and the communities you support?

Please provide any additional relevant information that you would like to share.

Loop is an independent charity, registered in the Hague, Netherlands. 

Governing Board Members:

Loop is led by a Governing Board of people who come from and understand the needs of vulnerable and marginalised communities.

Geoffrey Kateregga – The Loop President - Humanitarian Open Street Network - – A Ugandan man currently living in Uganda. He is the GIS Lead and Community Programs Assistant at the Humanitarian OpenStreetMap Team promoting, supporting and advocating for the creation, maintenance, use, distribution and availability of free, geographically referenced data and geospatial information to facilitate and provide humanitarian aid in the world.  A stronger believer in the open movement, Geoffrey is active in open source, open data and open knowledge projects such as OpenStreetMap, Wikimedia, building and leading communities that promote transparency, collaboration, reuse and free access of tools and information across Africa. LinkedIn: https://ug.linkedin.com/in/kateregga-geoffrey-27290b57

 

  Salama Bakhalah – Salama Mohammed Mubarak is a Humanitarian Practitioner from Yemen. She has more than six years’ experience in the field of Emergency Response and Post Conflict Programming with a focus on internally displaced populations, migrants and refugees. She worked with Organization including OCHA, IOM and UNDP. She acted as head of IOM sub-office in Yemen and Inter Cluster Coordinator with OCHA. She has worked with national NGO’s and supported establishing several  coordination networks. She is passionate about accountability to affected populations and community engagement with a specific focus on community lead initiatives. She was selected by USAID as a Peace Scholar in 2009 representing Yemen and selected by the UK government as a Chevening Scholar in 2014. She holds a BA Degree in Applied Arts and Sciences and a Masters in International Development Management.   

LinkedIn: https://www.linkedin.com/in/salamabakhalaa/

Sue Carswell – An Independent Research and Evaluation Specialist working on a range of projects for governments, community organisations and universities in New Zealand and internationally. Sue’s main area of focus is improving outcomes for families, particularly for those experiencing multiple complex issues such as family violence, child abuse and neglect, poverty, mental health and addictions. She has authored over 50 research and evaluation reports. LinkedIn:   https://www.linkedin.com/in/sue-carswell-4a139937/

Tey El-Rujla– A Syrian born refugee based in the Netherlands, is an early adopter of Bitcoin and has pioneered the use of blockchain to break financial and identity barriers. He started a tech4good company called Tykn, which leverages blockchain technology to build electronic legal identity, authentication and trust service tools for governments, financial institutions and NGOs. Now as the Invisible Man he is using practical well-studied solutions to contribute to how individuals, organizations and nations could preserve the identity of people, and break identity barriers using technology for good.  LinkedIn: https://www.linkedin.com/in/theinvisibleman/

 

Staff:

 

Alex Carle – Loop Director. A New Zealand woman currently based in London.  Alex is a seasoned Humanitarian and Development worker who has been working in the sector for over twenty years. She has lived in 15 countries, across all continents and has worked for a variety of Non-Government Organisations (NGOs), with local, national, regional and international responsibilities.  All of this has taught her that good intentions are not enough to do no harm and so, born out of operational frustrations and an optimism that change can happen, she is establishing a Charity called Loop. She speaks French and has two children.

 

Ciaran Duffy –  Ciarán is an independent UX and Service Designer, working with Sonder Design Collective. He specialises in prototyping new digital services in the humanitarian and global health sectors. In 2019, he led the Relief Watch project in collaboration with the Humanitarian Policy Group and Humanity United, which focussed on reimagining accountability for people affected by crises in Iraq. Past clients include UNHCR, Bill and Melinda Gates Foundation, Siemens Healthineers, and Rambus. Ciarán is comfortable planning and facilitating strategic workshops, creating high-fidelity prototypes, and conducting qualitative research with vulnerable populations. In 2016, he co-founded Refugee Text, a chatbot for refugees that delivered free and personalised asylum regulation information to refugees travelling to Europe. You can see more of Ciarán's work on his portfolio here

 

Advisory Board members:

Loop is supported by an Advisory Board of people who represent key stakeholders in the sector and also support the Loop initiative and want to actively support it coming to fruition.

 

Christina Bennett – START Network Chief Executive Officer.  The START Network extends to over 40 members and their 7000 partner organisations, employing more than a quarter of a million people across 200 countries and territories. The START Network aims to transform humanitarian action through innovation, fast funding, early action, and localisation.  They tackle big systemic problems that the sector faces - problems including slow and reactive funding, centralised decision-making, and an aversion to change. Prior to holding this post Christina was the Head of the Humanitarian Policy Group and was the Chief Policy, Analysis and Innovation Officer for the UN OCHA.

 

Degan Ali – CEO at ADESO https://adesoafrica.org/. Degan joined Adeso (formerly Horn Relief) as Deputy Director in 2003 and she became Adeso’s Executive Director in 2006. She led Adeso in introducing humanitarian cash transfers in Somalia in 2003, which was later scaled up during the 2011 famine. In 2016, Degan launched the Network for Empowered Aid Response (NEAR), a vibrant Global South network of CSOs that has since increased to over 200 members. She was the one who suggested to establish a 20% target of direct humanitarian funding to local actors, which was later adopted and increased to 25% in the Grand Bargain commitment at the 2016 World Humanitarian Summit (WHS).

Degan is dedicated to provide local communities with a voice, and passionate about democratizing the way humanitarian and development aid is currently delivered. She believes in the values of partnership and collaboration.

Alexandra Sicotte-Levesque is the Manager for Community Engagement and Accountability at the International Federation of the Red Cross/Red Crescent where she leads a global team supporting National Societies in ensuring that information provision, participation and acting on feedback from communities are an integral part of the Red Cross Red Crescent’s work. Alexandra has also worked with: UNOCHA, where she served as Global Adviser for Community Engagement; the UN Population Fund (UNFPA) as Advocacy and Communications Specialist; Sudan Country Director for BBC Media Action; later as Radio Producer for the UN peacekeeping mission in Sudan. She was also a documentary filmmaker, and completed two feature films, including The Longest Kiss, which follows six young Sudanese from different backgrounds ahead of the 2011 separation of South Sudan.  In 2002, she co-founded the non-profit organization Journalists for Human Rights (JHR), for which she was awarded Canada’s Governor General’s Medal for Meritorious Service. Originally from Montreal, Canada, Alexandra has an MSc in Human Rights from the London School of Economics. 

 

Stewart Davies – Stewart Davies is the global community engagement and accountability advisor for the United Nations Office for the Coordination of Humanitarian Affairs (OCHA) based in Geneva, Switzerland. Stewart is an experienced advisor and coordinator of community engagement and accountability, with fifteen years' experience in international contexts including in the development, humanitarian and social enterprise and impact investment sectors.

Working in natural disasters, armed conflicts and complex emergency settings, he has led on and supported response-wide collective accountability initiatives in Afghanistan, Bangladesh, Ethiopia, Indonesia, Nepal, Myanmar, oPt, Papua New Guinea, the Philippines, Whole of Syria, Ukraine and Yemen. Having worked with partners including governments, UN Agencies, the Red Cross Red Crescent Movement, civil society, academia and the private sector in multi-sector, inter-agency operating environments; he brings a wealth of diverse community-focused experience to the forefront of the global collective accountability agenda. Twitter: @stewartjdavies

 

Elise Ford - Humanity United.  As a Senior Director within Humanity United’s Peacebuilding team, Elise brings more than 15 years of experience working in philanthropy, international development and politics. She leads Humanity United’s work seeking to challenge existing approaches to peacebuilding and support sector-wide efforts to shift power to local actors.  Increasingly focused on how to leverage this commitment to citizen-led change to kickstart a global conversation, Elise leads HU’s partnership with Peace Direct and Conducive Space for Peace, pushing for peacebuilding reform.     

Prior to joining Humanity United, Elise held several senior policy and campaign positions for Oxfam in Europe, East Africa and the Sahel, and worked as an international development advisor in the European Parliament.  She has an undergraduate degree from Kings’ College, Cambridge, and a Master’s in Public Administration from the College of Europe, Bruges. She speaks fluent English, French and Italian.

 

Tanya Wood – Executive Director at the CHS Alliance. https://www.chsalliance.org/. Tanya leads the CHS Alliance made up of over 150 organisations. The CHS Alliance unites its global membership in applying the Core Humanitarian Standard. We encourage organisations to hold themselves to account on how they can improve how they work, with and for, people affected by crisis. Prior to this role Tanya was the Chief Executive Officer for ILEP, leading a passionate Federation of NGOs, who have been working together for more than 50 years, fighting the stigma, disabilities and transmission of leprosy and other neglected diseases. She has also worked for the International Council of Voluntary Agencies and the International Federation of the Red Cross.

 

Sorcha O’Callaghan – Director of the Humanitarian Policy Group at the Overseas Development Institute https://www.odi.org/our-work/programmes/humanitarian-policy-group HPG is one of the world's leading teams working on humanitarian issues. They are dedicated to improving humanitarian policy and practice through a combination of high-quality analysis, dialogue and debate. Prior to holding this post Sorcha has been an independent consultant and researcher as well as  the Head of Policy for the British Red Cross.

edited on 26th May 2020, 20:05 by Alex Carle
Alex Carle

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Sunday Bawa 2 months ago

Hi, sounds good. But how does it ensure credibility of a complaint to approve as one ? And cash out, how is the money generated? Thanks.

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Alex Carle 2 months ago

Hi Sunday. Thanks for your feedback. we will be getting individuals working for organisations to register as speaking for the organisations in their replies and to authenticate users from communities we will be using technology already developed by Trust Pilot and others to integrate into the build. When we plan to explore how to have multiple users feedback from one phone - within a family or remote community for example then we need to test and explore how to do this further.
I dont fully understand the cash question. We will not be distributing cash, we hope to be standard operating procedure for an automtic invitiation to feedback in a standard format after a tech enabled csh dispersement from any organisation. If the question is about how will we be sustainable as a charity, to start with we are seeking grants and when we reach enough foot traffic we will switch to advertising revenues and other paid services - data mining etc.

Reply 0

Modupeola Giwa 2 months ago

Hi Alex...Great Idea
But how are you going to generate money from this?
I can suggest ads

Reply 0

Alex Carle 2 months ago

Hi Modupeola. Correct. Our business model is to be self sustainable basedon income from advertising for the site and other smaller revenue strems such as mapping or WWW or data mining for specific research questions at a macro level etc.

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Nelson Milla 2 months ago

Hello Alex,

Nelson here. On the topic of your business model, you should consider that ad revenue varies a lot from location to location, and in countries from latam (where I am from) for example, it's too little to let your company grow outside your borders. Is there any feature that you could sell that won't hurt the free part? Is someone willing to pay for maybe a slightly better service?

Have a nice day,
Nelson.

Users tagged:

Reply 0

Alex Carle 2 months ago

Thanks Nelson. Yes, there are other options and i am hoping to get a business analyst in to explore some of the options and advise on scale and potential advertising revenue as well as explore other revenue options from a business perspective. Thanks

Reply 0

Nivashini Rave Rattey 2 months ago

Alex Carle, please upload an image of yourself. We need to know who we are cocreating with. Also, thank you for sharing the overview of your idea!

Here are some suggestions to help you refine your idea:
In a nutshell, the scope of your idea is too broad; and hence, it lacks clarity/specificity despite all the verbiage.

Can you provide the following details?
a) Who are your target audience (be specific and state the demographics) and why (be specific)?
b) What exactly Loop does? (This is actually stated in your overview above. But it is too broad. Be specific. List the functions (in a brief form) and then describe in clear short sentence.)
c) What exactly is your promise to your target audience? As in why should they use Loop and not the other similar applications? What unique feature does Loop has to benefit the target audience- particularly during the current public health crisis. State the availability and accessibility of this app. Be specific- straight to the point.

Also, when discussing about problems and challenges faced by your target audience, use credible/relevant data and facts to back your claims. Link the opportunities to the problems/challenges, and clearly state how you intend to close the gap (between these two), by leveraging on those opportunities.

Finally, your ask (call-to-action) here is not strong. Be clear and specific about what you want your target audience and relevant stakeholders to do. This will also help you secure potential sponsors/partners.

Good luck!

Reply 2

Alex Carle 2 months ago

Dear Nivashini. I would like to edit this proposal based on your feedback but do not seem able to. Any advice?

Reply 0

Nivashini Rave Rattey 2 months ago

Hello Alex,
You need to get some more comments and votes from the participants in your community. Only then you will be moved to the stage that enables you to refine your idea based on the comments you have received. To get more comments and votes, you need to review other participants' submissions (in the same challenge category), and give them constructive feedback to help them refine their ideas (not "good job!", "notable cause" etc) and vote (if you think the idea is good). Refer to your milestones to know where you are at in the challenge.

Reply 1

Patrick Obumselu 1 month ago

I love your solution. I believe it will foster citizen participation and give a voice to the voiceless.

Reply 2

Achia Khaleda 1 month ago

Very briefly describe. I like this project :)

Reply 0

Daiyoung Jung 1 month ago

Thank you for sharing your initiative. I just hope you to share your own experiences while having operated this monitoring system in your community, rather than general contextual explanation. I think that makes it easier for us(ITU Innovation Challenges 2020 community) to better understand what you're doing.

Reply 1

Marabe Ditshego 2 weeks ago

Hi Alex,
I trust you are well.

Let me congratulate you on your very important project. Indeed, feedback is essential to effective decision-making.

I wish to share two questions for your consideration.
1. Will your prototype be able to detect feedback from bots?
2. Are the systems currently in place to incorporate feedback from people without internet access or devices?

Reply 0

Victoria Masso 2 weeks ago

Status label added: Mentor feedback received

Reply 0

James Kiruri 1 week ago

Hi Alex, kindly review my idea Teleeza in the Digital Change-Maker challenge as I believe your insights will assist me to refine the idea, thank you

Reply 0

Israel Abazie 1 week ago

Your project is very detailed Alex. My concern is that of sustainability. What's your business model? What are strategies to staying sustainable? Kindly follow my journey through the ITU innovation challenge and Vote for my submission. Goodluck!

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Milena Milicevic 1 week ago

Hi Alex, it is great to see such a detailed project with remarkable vision. From what I can see in the platform description: Loop would be Quora for NGOs and civic initiatives. How would you ensure that the conversation on the platform stays productive? To which extent would you use gamification and navigate users to leave their feedback in a specific format? Maybe the steps they take when they comment will be similar to what we see here in ITU challenge... My concern is that some individuals who have incredible knowledge and can contribute to the platform will not do so unless they are motivated in a particular way.

Reply 1

Cesar Contreras 1 week ago

Hi, Alex!

Great idea! Congratulations on this initiative. I think it is fundamental for our societies to let the voices of as many people as possible be heard!

Contributing to the feedback you have already received, I was left thinking on how people from vulnerable and marginalised communities could engage through this solution. If I understand correctly, Loops needs Internet access to work. In that scenario, I think if might be worth considering the possibility that Loop also works with older technologies people in marginalised communities might be more likely to have access to (e.g. SMS), to ensure no one is left behind.

I would also like to invite you to use examples of situations in which Loop could be used, to better illustrate its potential. The examples your provide of the Ebola situation in West Africa and the DRC would be greatly complemented if you could also indicate how this solution could help, perhaps, if that were the case.

Hope you find these comments useful :)
Best,
César

Reply 0

Issoufou Seidou Sanda 1 week ago

Excellent project! I am suggesting to use AI for automatic content moderation in the absence of human moderators. Filters exits in some languages but need to be developed for other languages.

Reply 1

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